Our trilogy on getting to know EasyBiz has begun. Covering everything you need to know from our Local Support team to Training and Product Offerings. We want you to get to know us, inside and out, so that when you choose EasyBiz, you know everything about us and how we can help make business easier for you.

In our first article, we will cover our Local Support and how this can help you.

Support

Firstly, we will dive into the support side of the business. We want to give you peace of mind and make sure we can help you in any aspect, so we, therefore, provide support on the following products:

1. QuickBooks online & QuickBooks online for accountants

2. EasyPerks

3. Easy Import

4. Quick Payroll

We have many channels in which you can use to reach out to us. Whatever your need, we have you covered. We are available from Monday to Friday, from 7 am to 5 pm. Our channels of support are:

1. Telephonic support

2. Email support

3. Chat support

4. Walk in support

5. Remote support

6. Onsite support

Not only do we cover all possible channels, we provide support to the following people:

1. End users

2. Accountants

3. Pro advisors

4. Business partners

And in the following countries:

1. South Africa

2. Kenya

3. Zambia

4. Zimbabwe

5. Namibia

6. Ghana

7. Tanzania

8. (all African countries)

In short, we are a robust team that provides support to all African countries from small to medium businesses.

We provide technical support and advice on basic bookkeeping issues, as well as having different escalation levels depending on the query of our clients.

We work closely with the QuickBooks UK team and our local IT/ business partners.

The support team has extensive knowledge of all the products that we support and are able to resolve queries within 24 hours. Now that you know who we are and what we do, we can assure you are supported completely throughout your journey with us.

For more information, you can click here: Support . We are waiting for your call!