Support

Support

QuickBooks and Quick Payroll support

Expert help and guidance that gets you the most out of your software

Our team of expert technicians and support consultants are ready and waiting to tackle your query, whether simple or complex, until it’s resolved. Our support service will not only solve your product challenges, it’ll also help you uncover and maintain real value from your QuickBooks and/or Quick Payroll software.

Contact our team of support professionals

QuickBooks Desktop

For QuickBooks Desktop & Quick Payroll support queries:

Email:support@easybiztech.co.za

*QuickBooks Desktop support is available only via email from

QuickBooks Online

For QuickBooks Online support queries:

Chat:https://help.quickbooks.intuit.com/en_ZA/contact

QuickBooks online support is open Monday-Friday 9.00am – 6.00pm (SAST)

For QuickBooks Online sales queries:

Email:sales@easybiztech.co.za

QuickBooks Online & Quick Payroll Training

Are you new to QuickBooks Online or Quick Payroll and want to learn more about how you can get the most out of your software? Are you a seasoned user but want to refresh your knowledge? We can help you get to grips with the basics all the way up to the more complex functionality with our wide range of course offerings. And, by attending our training, you get a skill that will stay with you for life!

Our courses are designed to give you the knowledge you require to get the most out of your QuickBooks Online and Quick Payroll software as well as being designed to make you not only a proficient user, but also an asset to your company.

QuickBooks Online Training

QuickBooks Online Courses QuickBooks Online

Johannesburg / Cape Town / Durban

This comprehensive 2-day course covers the very basics of QuickBooks Online Training right up to some of the more advanced functionality included in the cloud solution. Over and above a general product overview demonstration, we’ll help you set up your company, perform key transactions and show you how to draw performance insights from your financial data. By close of day, working in QuickBooks Online will be a snap!

Johannesburg

Rae & Associates – https://rae.za.com/training/

Durban

Moira Pottow – moira@accountingsolutions.co.za

Limpopo

Diléne Pretorius – dilene@ndlservices.co.za

Quick Payroll Training

Quick Payroll Player
Johannesburg / Cape Town / Durban

Quick Payroll Player training consists of 2 modules taught by our very hands-on and experienced training lecturers. They are the Basic Software Training Module and the Advanced Software Training Module. With the knowledge you will gain from these two training days, you will be confident that you will be able to produce accurate payroll for both your company and its staff.

This course is accredited by FASSET, the SETA for Finance, Accounting Management Consulting and Financial Services which allows employers who contribute to the Skills Development Levies (SDL), to claim rebates for training their employees on this software.

Johannesburg

Easybiz Technologies – training@easybiztech.co.za

Webinars

More Webinars

QuickBooks Online Accountant
Essential Tools for the Future.

QuickBooks Online
Accountant Training

QuickBooks Online
Accountant Training Webinar

Events

More Events

Get Connected by QuickBooks

April 9, 2021 – September 4, 2021 @ 12:00 am – Intuit QuickBooks hosted Get Connected and Get Connected Express. Participants joined international accounting industry experts and app partners for a day of learning, innovation and networking.

Find Out More >

Connecting You by QuickBooks

March 12, 2021 @ 12:00 am – Intuit QuickBooks in conjunction with Suits & Sneakers hosted for the first time in South Africa, Connecting YOU. This event helped ensure local businesses are on the map by offering educational, captivating and interactive talks and activations from high profile speakers and tech partners.

Find Out More >

Blog

More Articles

Business Health

Get instant insight into your business with QuickBooks Understand how your business is performing in under 30 seconds with QuickBooks – let’s show you how.

Read More

Create custom invoices

Create custom invoices in QuickBooks Want to add a splash of personality to your business forms? Learn how to add a logo or customise your invoices in QuickBooks.

Read More

Enter Bills

How to Enter Bills Into QuickBooks Online If you need to import all of your business contacts from Gmail into QuickBooks, you can connect them from an invoice, sales receipt, expense record, cheque or any other transaction.

Read More

QuickBooks Online Support:

Frequently Asked Questions

This FAQ answers questions about QuickBooks Online accounting software

About QuickBooks Online

You will need an internet connection to access QuickBooks Online.

QuickBooks Online can be accessed from any web enabled mobile device with a web browser. The experience is optimised on any iOS device (iPad, iPhone or iPod Touch) and Android tablet or Smartphone with the QuickBooks Online App.

Learn more about QuickBooks Online on mobile devices

You can always upgrade to a higher plan. Once you upgrade your company data will be upgraded to enable the feature set available on the higher plan. Once your file is upgraded to a higher feature set plan, you will not be able downgrade to lower plan. For this, we recommend that you choose a lower plan if you’re unsure, you can always upgrade later.

There are three plans to choose from to suite your business’ needs at an affordable monthly subscription. We recommend you choose the plan with the feature set that meets your business needs today, you can upgrade to a higher plan as your business grows.

Start comparing plans and view the latest pricing and promotions.

 

Recommended system requirements

  • Windows PC: 1 GHz computer with 256 MB of RAM running Windows XP or later
  • Apple Mac: Intel-based Mac running OS X 10.5 or later
  • Latest version of Internet Explorer, Firefox, Google Chrome or Safari for Mac
  • High-speed internet connection (DSL, cable, T1)

Note: QuickBooks is not supported on Linux, including Ubuntu and Fedora

Internet Connection

QuickBooks Online works best with a fast broadband Internet connection.

Yes, absolutely. You access QuickBooks Online on the internet, so it works with pretty much any internet-connected Mac or PC. You can also access key features using many mobile phones.

 

QuickBooks Online is a cloud based financial management software. Its designed to slash the time you spend managing your business finances, by helping you with tasks such as:

  • Creating estimates and invoices
  • Tracking sales and cash flow
  • Managing your customers and suppliers
  • Monitoring your tax and making tax return much easier
  • Understanding your company’s performance
  • Planning ahead and budgeting

Being a true cloud solution, there’s no need to install any software. You access QuickBooks Online straight from your internet browser on any computer or web enabled device whenever, wherever.

Getting Started

QuickBooks Online has a range of included support options:

  • In-software help
  • Extensive Knowledgebase
  • Community forum where you can connect with other QuickBooks Online users
  • Email and one of our support specialists will get back you within one business
  • LiveChat with our team of support specialist

You can import and export the following lists to and from MS Excel or CSV file:

  • Customers
  • Suppliers
  • Products and services
  • Chart of accounts

Plus you can export reports to MS Excel.

Depending on what QuickBooks Online plan you’re using, you can have up to five users accessing the same company file simultaneously. You can also invite your accountant to access your company file.

Click here to see how many users each plan allows

When you sign up for the first time we’ll create a QuickBooks Online user account, using the same login you can create as many company files as you need using the same email address. Just select ‘already have an Intuit user ID’ from after choosing your plan.

 

It’s really easy to cancel within your software with a few clicks of your mouse.

We do not provide on-site support directly. We have a friendly and knowledgeable support team that is here to help you along the way. If we cannot solve your problem we will contact our engineering team in Singapore.

There is no lock in contracts. You pay a month at a time, and you can cancel whenever you like. If you cancel part way through a month, we’ll automatically refund a pro-rata refund to cover the rest of the month you’ve already paid for.

No, subscriptions are charged on a monthly basis.

We accept all major credit and debit cards – Visa, MasterCard and AMEX.

Getting started is easy. With some very basic information about your business QuickBooks Online will gather information from over 500,000 businesses around the globe will automatically configure your QuickBooks Online file. You can always customise and update your setting as you go.

Once your trial period finishes, you will be directed to a payment page where you can subscribe. You can choose to subscribe at any stage during the trial with a few clicks of your mouse.

There’s a 30 day free trial period. Just enter your name, email address and choose a password and you’re good to go – we don’t ask for your any payment details for trial.

Choose a plan and get started

Yes. One of the many benefits of cloud based software is that you’re always on the latest version. Updates happen automatically and won’t affect your data in the slightest. If the software has been updated, you’ll see a message when you log in.

Data & Security

If you decide to cancel during the free 30 day trial, we’ll delete all traces of your data from our servers immediately. When it’s gone, it’s gone – so before you cancel, make sure you’ve saved all the reports you want to keep.

If you’re a paying QuickBooks Online subscriber, after you cancel we’ll give you read-only access to all your data. This will last for 365 days, after which we’ll delete all your data from our servers.

Intuit takes security very seriously – click here for more detailed information on how Intuit ensures your data is secured and available to you.

No, QuickBooks Online does not offer any discounts right now.

Account Settings

QuickBooks online allows you to export the following lists to MS Excel with one click of your mouse:

  • Chart of accounts
  • Customers and suppliers
  • Products and services
  • Employees

You can also export any QuickBooks Online report to MS Excel.

Product Features

Here are a few commonly used reports: Profit & Loss, Balance Sheet, General Ledger, Trial Balance, Statement of Cash Flows, and Transaction List.

  1. Go to http://go.qbo.intuit.com
  2. Click ‘Can’t access your account?’
  3. Select I forgot my user ID and enter the email addresses you used when you signed up for QuickBooks Online.
  4. We will send you an email informing you of your user ID.
QuickBooks Desktop

No, you can upload up to one company logo per company file.

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