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Welcome to EasyBiz Support
Quick Payroll Cloud & HR Support
EasyBiz Quick Payroll Cloud & HR provides an intuitive, easy-to-use Internet user experience to support every employee, from power users to casual users. Our comprehensive workflow engine and help functions will guide you through the process and only prompt you with the appropriate questions. All legislative complications that payroll encompasses have been pre-configured in such a way that we only expose you to the necessary details rather than forcing you to conform to an old, tired, and confusing interface.
We do however understand the complexities surrounding certain companies pay structures and therefore we are available to you fulltime either telephonically or via email. We urge you to also attend our training courses to empower you with the skills necessary to utilise Quick Payroll Cloud & HR to maximum effect.
Basic Multi-Channel Customer Service
Live Phone Support
Contact us on +27 010 203 4300
08h00 – 17h00 Monday to Thursday &
08h00 – 16h00 Fridays (Excluding RSA public holidays & weekends)
In Product Support
The Quick Payroll Cloud & HR Customer Support Portal assists customers in resolving issues by providing a knowledge base of articles and user-posted questions.
Email Support
Get in touch with our Quick Payroll Cloud & HR team at cloudpayrollsupport@easybizgroup.co.za
No limit on the number of calls or emails that can be submitted. Should the duration of a call exceed 10 minutes or result in one of our consultants performing work on behalf of the customer, a consulting charge will become applicable based on an hourly rate.
Quick Payroll Desktop Support
Basic Channels for Customer Service
Live Phone Support
Contact us on +27 010 203 4300
08h00 – 17h00 Monday to Thursday &
08h00 – 16h00 Fridays (Excluding RSA public holidays & weekends)
Email Support
Get in touch with our Quick Payroll Desktop team at support@easybiztech.co.za
Additional Customer Services
Software Registrations
Let us help you get started and register your software.
Software Renewal
Need help renewing your license, upgrading your plan or additional services?
Latest Software Updates
Visit our resource hub to access the latest software updates, payroll guides and tax tables.
Please go to:
– Utilities
– Manage Server
– Locate Server
– Custom
– Registration
– Ok
– Close
– File
– Open
There are two ways to restore your backup, the first option is for you to:
– Open Quick Payroll Key player
– File
– New
– Create the company again (please ensure that the name you are creating is exactly like your backup name) following the Prompts that follows until you finished creating the new file.
– The newly created file will be open, then click on:
– File
– Restore
– Highlight the file you are trying to restore
– Process
– Enter the Password and the file will open.
Or this is your second option:
– Locate the zipped backup that need to be restored
– Right click on the file, and select extract all
– Select a destination and extract files allows you to select the path that the company must be extracted to
– Make sure that the file you are extracting doesn’t have the brackets and dates on it, make sure if your company backup name is for example DEMO, that is the only name if not rename the file and remove anything else besides the company name.
– Select extract
– Wait for the process bar to complete the extract
– The Progress bar will close once extraction has completed
– You can now open up your payroll program.
– Go to Utility…Manage server
– select Add Company
– Highlight the company file you want to add and click ok
– Click close and file, open the company will be there
Clear Run flag first, then go to file, Rebuild file and rebuild all, then go to File, Rebuild Totals and redo the payroll run and then do a pay period update.
– Right click the Payroll Icon
– Click on Properties
– Compatibility
– Tick “Run this program as an administrator”
– Apply & ok
– Open Payroll (complete the action)
This error can occur if a user with insufficient permissions attempts to update the software via the auto update procedure. Once the download has completed, right-click to file and select the option “Run as administrator” to re-apply the update correctly.
To check if the user is a local Windows Administrator follow the following steps:
– Windows 7 x Select Start > Control Panel > User Accounts > Manage User Accounts Windows 8
– Windows 10 x Right-click in the bottom left corner of your screen, select Control Panel > User Account > Manage User Accounts
On system go to File > Delete > Choose the company and enter the password.
On payroll go to Setup > Transactions > Click New then enter the code, choose template to link and type description.
Check the employee start date or change the tax method for average to periodic.
Find the pay slip of that employee and enter transaction code 8045 on the deduction tab.
On payroll go to Process pay slip, click the default tab and add transaction code 8150.
Then enter the full loan amount on the balance column and enter the deductible figure on the amount column.